There can be an inherent status issue when working in mobility. How can the relocation professional on the ground with the pampered C-Suite executive demanding the impossible, try bring them together onto an equal footing to the ultimate benefit of the assignee? Not an easy task but one that impacts on the relocation professionals’ role almost daily.
The intercultural factor at work is power distance. Geert Hofstede, the godfather of cultural dimensions theory, came up with the power distance index as a result of Project Hermes. This was the first and some would say still the most comprehensive, research project into cultural perceptions. The power distance index is designed to measure;
“the extent to which power differences within the society, organization and institutions are accepted by the less powerful members.”
This dimension really affects the way that people will relate to each other in relation to their roles. So a culture with low power distance will be very relaxed in terms of hierarchy. Take a culture like the Netherlands. Corporate structures will be very flat, senior managers will operate in an open door environment and no one is perceived as more senior than anyone else, just because of their job title. Working with a C-Suite exec from Amsterdam will be a very equal affair. However, if that assignee is moving to country with a very high power distance, such as Malaysia, the relocation professional will automatically take a more submissive approach to the assignment. This will mean they may not give a true opinion for fear of losing face or offending the senior assignee.
In the other direction, an assignee from a high power distance culture like say, France, moving to a low power distance culture like Sweden, will expect to be treated with deference. This will then be seen as both ruse and demanding by the relocation professional trying to get the family settled in Malmo!
So how can equilibrium be reached in these circumstances?
There is a brilliant therapeutic approach called Transactional Analysis (TA for short). Commonly used in coaching and counselling, TA based on three basic principles;
- People are basically OK; each of us has worth and dignity and deserves to be treated as such
- Everyone has the capacity to think
- People decide their own destiny by making decisions in their early lives and these decisions sometimes continue to operate as behavior patterns in later life. TA aims to highlight these patterns so we can decide whether they are still useful!
While we can’t change the behavior of our clients, TA helps to identify where certain behaviours may come from and how best to interact with them to achieve a better outcome.
Eric Berne, the founder of the TA model developed the parent, adult, child theory that states that each person is made up of these three ego states and we move between them according to our feelings at the time. Understanding what ego state someone is in during an interaction is important as what’s known as “crossed interaction”.
This diagram shows a healthy (complimentary) interaction:
Here both participants are in the adult ego state, acting together both on the same level. Person 1 is curious and asks a question from the adult states and person 2 responds from the adult state and all is well!
This diagram shows a crossed transaction;
Here the participants are in different ego states. Person 1 asks a question from the adult state but gets a response from person 2 in the child state. Person 2 is feeling patronized. The result is conflict.
This model really comes into its own when working between cultures with different power distances. Being able to diagnose the ego state of another person is an art, but there are lots of tips and tricks on YouTube (of couse!) like this one for example https://www.youtube.com/watch?v=nKNyFSLJy6o
Words, tone, tempo of speech, gestures, and postures all give clues to guide us into the ego state of another. Parental mode is indicated by judgements. Adult mode is characterized by clear and definable speech. Child mode speech tends to be direct and spontaneous.
So next time we find it frustrating to work with someone from a culture which regards seniority and hierarchy differently to ours, watch for the TA cues and remember, we’re all individuals, not just an example of our home culture.
Dom Tidey is the C.O.O. of EuRA, the European Relocation Association. EuRA is the professional industry body for relocation providers and affiliated services. As a non-profit organisation EuRA aims to promote the benefits of a professionally managed relocation to companies with globally mobile employees.